Products
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Financial Difficulties (2024)
CourseThis course is designed for staff who come into contact with customers who may be at risk of experiencing financial difficulties. If you want to purchase the training for larger teams, please contact [email protected].
£20
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Fair Treatment of Vulnerable Customers 2024
CourseThis course is designed for all staff who may come into contact with vulnerable customers, and those who design FS products and services. If you want to purchase the training for larger teams, please contact [email protected].
£20
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Treating Customers Fairly (2024)
CourseThis course is designed for all staff who need an understanding of the importance of treating customers fairly. If you want to purchase the training for larger teams, please contact [email protected].
£20
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Complaints Handling (2024)
CourseThis course is designed for staff who deal with complaints from customers of FCA regulated products in the course of their work. If you want to purchase the training for larger teams, please contact [email protected].
£20
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The FCA's Expectations on Vulnerable Customers - A Guide
CourseThis 30-page guide is a summary for all firms in their treatment of vulnerable & potentially vulnerable consumers. It explains, in plain English, the FCA's main rules & guidance that need to be abided by to ensure compliance.
£75
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The FCA's Expectations on Vulnerable Customers - Training Materials
CourseThis pack of slides & training materials forms a comprehensive basis for a robust training session aimed at ensuring customer-facing staff understand what vulnerability is, how it can be identified & how to deal fairly with vulnerable customers.
£99