Course curriculum

    1. Welcome!

    2. How to complete this training

    1. The Regulator's Viewpoint

    2. Background to FCA and TCF

    3. The Development of TCF

    1. The Six Consumer Outcomes

    2. The Six Outcomes in Detail

    3. Six Outcomes in Practice - an example

    4. FCA Enforcement Action

    5. Test your learning

    1. TCF, or not TCF?

    2. TCF or not TCF - Quiz

    3. TCF in Practice

    4. Good practice / Poor practice - Quiz

    1. TCF - Collections scenario

    2. TCF - Collections scenario quiz

    1. Measuring TCF

About this course

  • £20.00
  • 20 lessons
  • 0 hours of video content