Course curriculum

    1. Welcome!

    2. How to complete this training

    1. Defining Financial Difficulties

    2. The Rules

    3. Debt Moratorium

    1. Joy's Situation

    2. Identifying Financial Difficulties

    1. Forbearance in Practice

    2. Recent FCA Enforcement Action

    3. Overdraft Repeat Use

    4. Communicating with Customers

    1. Identification to Support - The Process

    2. Supporting Joy

    1. Final Exam

    2. Final Exam

    3. Congratulations, you have completed your training

About this course

  • £20.00
  • 16 lessons
  • 0 hours of video content