Course curriculum

    1. Welcome!

    2. How to complete this training

    1. Introduction to complaints handling

    1. What is a regulated complaint?

    2. Motor Finance Agreements - New Complaint Handling Rules

    3. John's Letter

    4. Identifying the complaint

    1. Investigating Complaints - Maze

    2. Soft Skills for Complaints Handling

    3. Investigating Complaints - Key points

    1. Complaints Resolution Rules

    2. Complaints Resolution Rules - Summary Resolutions

    3. Forwarding, Recording and Reporting

    4. Root Cause Analysis

    1. The Financial Ombudsman Service

About this course

  • £20.00
  • 18 lessons
  • 0 hours of video content