Vulnerable Customer E-learning FCA 2025
Learn how to identify and support vulnerable customers with our FCA-compliant e-learning course. Essential training for financial services professionals
Welcome!
How to complete this training
Introduction to Vulnerability
FCA Review - Delivering Good Outcomes for Vulnerable Customers
Defining Vulnerability
RB Finance - Drivers of Vulnerability
Recording Vulnerability Quiz
Categories of Vulnerability
RB Finance - QA Sampling
Guiding the Conversation
Customer Disclosure
Economic Wellbeing
Explicit Consent
Support at RB Finance
Supporting Vulnerable Customers
Final Exam
Final Exam
Congratulations, you have completed your training