Products
-
FCA Consumer Credit Sourcebook Training Materials
CourseCONC is complex & lengthy, but firms must ensure that their customer-facing staff & management are fully trained on its provisions to ensure compliance with regulatory expectation. This comprehensive training package can be amended to suit.
£118.80
-
FCA Dispute Resolution: Complaints (DISP)- A Guide
CourseThis 47-page guide is intended as a summary guide for firms that need to abide by the obligations in DISP. It explains, in plain English, the main rules that firms need to abide by to ensure compliance.
£118.80
-
FCA Senior Management, Arrangements, Systems and Controls (SYSC) - A Guide
CourseThis 34-page guide is intended as a high-level summary guide for firms that need to abide by the obligations in SYSC. It explains, in plain English, the main rules that firms need to abide by to ensure compliance.
£90
-
The FCA's Expectations on Vulnerable Customers - A Guide
CourseThis 30-page guide is a summary for all firms in their treatment of vulnerable & potentially vulnerable consumers. It explains, in plain English, the FCA's main rules & guidance that need to be abided by to ensure compliance.
£90
-
The FCA's Expectations on Vulnerable Customers - Training Materials
CourseThis pack of slides & training materials forms a comprehensive basis for a robust training session aimed at ensuring customer-facing staff understand what vulnerability is, how it can be identified & how to deal fairly with vulnerable customers.
£118.80
-
Senior Managers & Certification Regime Guide for Solo Regulated Firms
CourseThis 85-page guide is intended for solo-regulated firms – those regulated by the FCA only - on the transition to the SM&CR. It sets out the background & steps - in plain, easy to understand English - required to ensure compliance with the new Regime.
£75