Course curriculum

    1. Welcome!

    2. How to complete this training

    1. The concept of TCF in financial services

    2. From the six outcomes to the consumer duty

    3. Case study: TCF before 2013

    1. Applying fair treatment in day-to-day decision making

    2. Effective Communication

    3. Fairness in Product Design

    1. Understanding vulnerability

    2. Financial difficulties: good outcomes

    3. Practical support options

    1. Good outcomes

    2. Acting with Integrity

    1. Final Exam

    2. Final Exam

    3. Congratulations, you have completed your training

About this course

  • £36.00
  • 16 lessons
  • 0 hours of video content