Course curriculum

  • 01
    Welcome to the course!
    Show Content
    • Welcome!
    • How to complete this training
  • 02
    Chapter 1: The FCA and TCF
    Show Content
    • The Regulator's Viewpoint
    • Background to FCA and TCF
    • The Development of TCF
  • 03
    Chapter 2: TCF - Six Outcomes
    Show Content
    • The Six Consumer Outcomes
    • The Six Outcomes in Detail
    • Six Outcomes in Practice - an example
    • FCA Enforcement Action
    • Test your learning
  • 04
    Chapter 3: Practical TCF
    Show Content
    • TCF, or not TCF?
    • TCF or not TCF - Quiz
    • TCF in Practice
    • Good practice / Poor practice - Quiz
  • 05
    Chapter 4: TCF - Scenarios
    Show Content
    • TCF - Collections scenario
    • TCF - Collections scenario quiz
  • 06
    Chapter 5: How Firms Measure TCF
    Show Content
    • Measuring TCF
  • 07
    Next steps
    Show Content
    • Final Exam
    • Final Exam
    • Congratulations, you have completed your training