Course curriculum

  • 01
    Welcome to the course!
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    • Welcome!
    • How to complete this training
  • 02
    Chapter 1: The FCA
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    • The FCA and TCF
    • Background to the FCA and TCF
  • 03
    Chapter 2 - Introduction to TCF
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    • An introduction to TCF
  • 04
    Chapter 3: TCF - Six Outcomes
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    • Six Outcomes in Detail
    • Six Outcomes in Practice - an example
    • FCA Enforcement Action
    • Test your learning
  • 05
    Chapter 4: TCF In Practice
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    • What Treating Customers Fairly is not
    • Example - TCF or not TCF?
    • TCF or not TCF - Quiz
    • What is TCF?
    • Good practice / Poor practice - Quiz
  • 06
    Chapter 5: TCF - Scenarios
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    • TCF - Collections scenario
    • TCF - Collections scenario quiz
  • 07
    Chapter 6: How Firms Measure TCF
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    • Measuring TCF
  • 08
    Next steps
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    • Final Exam
    • Final Exam
    • Congratulations, you have completed your training