Course curriculum

    1. Welcome!

    2. How to complete this training

    1. Introducing the Duty

    2. The Consumer Duty

    1. The New Product

    1. Fair Value

    2. Poor Value - FCA Focus

    1. Supporting Vulnerable Customers

    2. Support Expectations

    3. Communication Expectations

    4. Supporting Customers - Quiz

    1. Measuring Outcomes

    2. The Board Report

About this course

  • £36.00
  • 16 lessons
  • 0 hours of video content