Course curriculum

  • 01
    Welcome to the course!
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    • Welcome!
    • How to complete this training
  • 02
    Chapter 1: The Consumer Duty - An Overview
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    • Consumer Duty - An Overview
  • 03
    Chapter 2: A Customer's Objectives
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    • A Customer's Objectives
  • 04
    Chapter 3: The Target Market
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    • The Target Market
    • Quick Quiz - Target Markets and the Consumer Duty
  • 05
    Chapter 4: Communication
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    • Communication
    • Communication - Good Practice
  • 06
    Chapter 5: Customer Support
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    • Customer Support
  • 07
    Next steps
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    • Final Exam
    • Final Exam
    • Congratulations, you have completed your training