Course curriculum

    1. Welcome!

    2. How to complete this training

    1. Consumer Duty Introduction

    2. Introducing the Consumer Duty

    3. Why is the Consumer Duty being introduced?

    1. What does the Principle do?

    2. The Consumer Principle - In Practice

    1. The Cross-Cutting Rules

    2. Example 1

    3. Example 2

    4. Quick Quiz - Cross-cutting rules in practice

    1. The Four Outcomes - Overview

    2. The Four Outcomes - Scenario

    3. Four Outcomes - Quiz

    1. Monitoring

    2. Vulnerable Customers

    3. A word about SM&CR

About this course

  • £20.00
  • 20 lessons
  • 0 hours of video content