Course curriculum

    1. Welcome!

    2. How to complete this training

    1. History of Financial Services Regulation

    2. Causes of the Global Financial Crash

    3. Regulatory Reform - In More Detail

    4. Recent Regulatory Focus

    5. Test your Knowledge - Financial Regulation and the FCA

    1. The FCA Handbook

    2. PRIN: The Principles for Businesses

    3. PRIN: Case Study

    1. What is TCF?

    2. TCF in Practice

    3. Why is the Consumer Duty being introduced?

    4. What is the Consumer Duty?

    1. Complaints Handling

    2. Introduction to Complaints Handling

    3. Complaints: Summary Resolution

    4. Complaint Resolution Rules

    1. COCON: The Conduct Rules

    2. Conduct Rules - Tier 1 (The Individual Conduct Rules)

    3. Conduct Rules: Second Tier

About this course

  • £20.00
  • 26 lessons
  • 0.5 hours of video content