Course curriculum

  • 01
    Welcome to the course!
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    • Welcome!
    • How to complete this training
  • 02
    Chapter 1: Formation of the FCA and its Objectives
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    • History of Financial Services Regulation
    • Regulatory Reform - In More Detail
    • Focus on the Future
    • Quick Quiz
  • 03
    Chapter 2: The Main Rules
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    • The FCA Handbook
    • PRIN: The Principles for Businesses
    • PRIN: Case Study
    • Treating Customers Fairly
    • TCF - The Six Outcomes
    • TCF in Practice
    • Complaints Handling
    • Complaints Handling (DISP): Introduction
    • Handling Complaints
    • Complaint Resolution Rules
    • COCON: The Conduct Rules
    • Conduct Rules: First Tier
    • Conduct Rules: Second Tier
  • 04
    Chapter 3: The FCA's Approach to Supervision
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    • FCA Supervision
    • FCA Supervision - In Practice
  • 05
    Next steps
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    • Final Exam
    • Final Exam
    • Congratulations, you have completed your training