Course curriculum

    1. Welcome!

    2. How to complete this training

    1. History of Financial Services Regulation

    2. Regulatory Reform - In More Detail

    3. Focus on the Future

    4. Quick Quiz

    1. The FCA Handbook

    2. PRIN: The Principles for Businesses

    3. PRIN: Case Study

    4. Treating Customers Fairly

    5. TCF - The Six Outcomes

    6. TCF in Practice

    7. Complaints Handling

    8. Complaints Handling (DISP): Introduction

    9. Handling Complaints

    10. Complaint Resolution Rules

    11. COCON: The Conduct Rules

    12. Conduct Rules: First Tier

    13. Conduct Rules: Second Tier

    1. FCA Supervision

    2. FCA Supervision - In Practice

    1. Final Exam

    2. Final Exam

    3. Congratulations, you have completed your training

About this course

  • £20.00
  • 24 lessons
  • 0 hours of video content