Course curriculum

    1. Welcome!

    2. How to complete this training

    1. Defining Financial Difficulties

    2. The Rules

    3. FCA Rules - Summary

    1. Who experiences financial difficulties?

    2. Indicators of Financial Difficulties

    3. How to identify customers in financial difficulties

    4. Identifying Financial Difficulties

    1. Supporting Joy

    2. Forbearance

    3. Support Options - An Overview

    4. Choosing appropriate options

    1. Active Listening

    2. Questioning Skills

    3. Test your questioning skills!

    1. Final Exam

    2. Final Exam

    3. Congratulations, you have completed your training

About this course

  • £20.00
  • 19 lessons
  • 0 hours of video content