Course curriculum

    1. Welcome!

    2. How to complete this training

    1. Defining Financial Difficulties

    2. Identifying Financial Difficulties

    3. Quick Quiz - Financial Difficulties - The Basics

    1. Why it is beneficial to help

    2. How to identify customers in financial difficulties

    3. The importance of 'soft skills'

    4. Questioning Skills

    5. Active Listening

    6. Scenario

    7. Quick Quiz - Identifying Financial Difficulties

    1. Introduction to FCA Rules

    2. FCA Rules: Identification and Monitoring

    3. Forbearance

    4. Arrears, default and recovery rules

    5. FCA Rules - Summary

    6. Quick Quiz - FCA Rules

    1. Support Options

    2. Support Options - Overdraft Repeat Use

    3. Support Options - Arrears

    4. Support Options - Credit cards and Retail credit

    5. Download - Support signposting

    6. Support options - Summary

    1. Final Exam

    2. Final Exam

    3. Congratulations, you have completed your training

About this course

  • £20.00
  • 27 lessons
  • 0 hours of video content