Course curriculum

    1. Welcome!

    2. How to complete this training

    1. Introduction to Vulnerability

    1. Defining Vulnerability

    2. RB Finance - Drivers of Vulnerability

    3. Identifying Vulnerability Quiz

    4. Categories of Vulnerability

    5. RB Finance - QA Sampling

    6. Guiding the Conversation

    1. Recording Vulnerability - The Building Blocks

    2. Explicit Consent

    3. Protocols

    4. Reusing Data for another Purpose

    5. How to Reuse Data under the DUAA

    1. Support at RB Finance

    2. Supporting Vulnerable Customers

    3. Supporting Customers Quiz

    4. FCA Review - Delivering Good Outcomes for Vulnerable Customers

    1. Final Exam

    2. Final Exam

    3. Congratulations, you have completed your training

About this course

  • £36.00
  • 21 lessons
  • 0 hours of video content