Course curriculum

    1. Welcome!

    2. How to complete this training

    1. Introduction to complaints handling

    2. Our scenario

    1. What is a regulated complaint?

    2. Motor Finance Agreements - Redress Scheme

    3. John's Letter

    4. Identifying the complaint

    1. Soft Skills in Complaints Handling

    1. Complaints Resolution Rules

    2. Root Cause Analysis

    3. Forwarding, Recording and Reporting

    1. Quiz-As-You-Learn: The Financial Ombudsman

    2. The Financial Ombudsman Service

About this course

  • £36.00
  • 16 lessons
  • 0 hours of video content