Fair Treatment of Vulnerable Customers 2024 This course is designed for all staff who may come into contact with vulnerable customers, and those who design FS products and services. If you want to purchase the training for larger teams, please contact [email protected]. Buy £20.00
01 Welcome to the course! Show Content Welcome! How to complete this training 02 Chapter 1: Introducing Vulnerability Show Content Introduction Introduction to vulnerability How to identify vulnerable customers 'CARE' protocol for identifying vulnerable customers Quiz 03 Chapter 2: Recording Vulnerability Show Content Cause v Effect Cause v Effect Recording Vulnerability - Explicit Consent and TEXAS UK GDPR Recording Vulnerability - TEAS and recording in practice Recording Vulnerability Quiz 04 Chapter 3: Supporting Vulnerable Customers Show Content Why fair treatment is important Why fair treatment is important Support solutions Support Options Signposting - list of external support providers 05 Chapter 4: Soft Skills Show Content Soft Skills Guiding the conversation 06 Next steps Show Content Final Exam Final Exam Congratulations, you have completed your training
