Course curriculum

    1. Welcome!

    2. How to complete this training

    1. Introduction

    2. Introduction to vulnerability

    3. How to identify vulnerable customers

    4. 'CARE' protocol for identifying vulnerable customers

    5. Quiz

    1. Cause v Effect

    2. Cause v Effect

    3. Recording Vulnerability - Explicit Consent and TEXAS

    4. UK GDPR

    5. Recording Vulnerability - TEAS and recording in practice

    6. Recording Vulnerability Quiz

    1. Why fair treatment is important

    2. Why fair treatment is important

    3. Support solutions

    4. Support Options

    5. Signposting - list of external support providers

    1. Soft Skills

    2. Guiding the conversation

    1. Final Exam

    2. Final Exam

    3. Congratulations, you have completed your training

About this course

  • £20.00
  • 23 lessons
  • 0.5 hours of video content