Course curriculum

    1. Welcome!

    2. How to complete this training

    1. Introducing Sarah

    1. Identifying vulnerable customers - what does vulnerable mean?

    2. Defining Vulnerability - Key Points

    3. What's next?

    4. Four Drivers Quiz

    5. Spectrum Quiz

    6. Drivers of vulnerability

    1. Why fair treatment is important

    2. Why fair treatment is important

    3. Regulatory Reasons

    1. How to identify vulnerable customers

    2. 'CARE' protocol for identifying vulnerable customers

    3. Identifying vulnerable customers - Test your learning

    1. Recording Vulnerability - Explicit Consent and TEXAS

    2. Recording Vulnerability - TEAS and recording in practice

    3. Recording Vulnerability Quiz

    4. Consent - Golden Rule

About this course

  • £20.00
  • 30 lessons
  • 0.5 hours of video content