Course curriculum

    1. Welcome!

    2. How to complete this training

    1. What you need to know in 2025

    2. Key rules

    1. Best Practice and using CPA

    2. Testing your knowledge

    1. Financial difficulties, arrears and default

    2. Indicators

    3. Recognising indicators - Maze

    4. Forbearance

    1. Reviewing vulnerability

    2. Identifying vulnerable customers

    3. Guiding the conversantion - Articulate

    4. The TEXAS Framework

    1. Final Exam

    2. Final Exam

    3. Congratulations, you have completed your training

About this course

  • £36.00
  • 17 lessons
  • 0 hours of video content