Debt Collection (2024) This course is designed for staff who work in the debt collection industry or in a firm whose activities include collection. If you want to purchase the training for larger teams, please contact [email protected]. Buy £20.00
01 Welcome to the course! Show Content Welcome! How to complete this training 02 Chapter 1: History and Key Rules Show Content CONC - Key Rules CONC 7.6 CPA and Fair Practices CONC 7.15 Statute Barred Debt Why does it matter? 03 Chapter 2: Supporting customers in financial difficulties Show Content Debt collection and Financial Difficulties 04 Chapter 3: Helping Vulnerable Customers Show Content Introducing Vulnerable Customers Identifying Vulnerable Customers Supporting Vulnerable Customers 05 Next steps Show Content Final Exam Final Exam Congratulations, you have completed your training
