Course curriculum

    1. Welcome!

    2. How to complete this training

    1. CONC - Key Rules

    2. CONC 7.6 CPA and Fair Practices

    3. CONC 7.15 Statute Barred Debt

    4. Why does it matter?

    1. Debt Collection and Financial Difficulty

    2. Defining Financial Difficulties

    3. Financial Difficulties - Examples

    4. Quick Quiz - Financial Difficulties - The Basics

    5. How to identify customers in financial difficulties

    6. Scenario

    7. Quick Quiz - Identifying Financial Difficulties

    1. FCA Rules - Vulnerable Customers

    2. Introducing Vulnerable Customers

    3. How to Identify a Vulnerable Customer

    4. Supporting Vulnerable Customers

    1. Final Exam

    2. Final Exam

    3. Congratulations, you have completed your training

About this course

  • £20.00
  • 20 lessons
  • 0.5 hours of video content