Course curriculum

    1. Welcome!

    2. How to complete this training

    1. Introducing the Consumer Duty

    2. Why is the Consumer Duty being introduced?

    3. The Consumer Duty - An Introduction

    1. What does the Principle do?

    2. The Consumer Principle - In Practice

    1. The Cross-Cutting Rules

    2. Introduction to the Cross-Cutting Rules

    3. The Third Cross-Cutting Rule

    4. Quick Quiz - Cross-cutting rules in practice

    1. The Four Outcomes - Overview

    2. The First Outcome - Products and Services

    3. Learn as you Quiz - The First Outcome: Good Practice or Poor Practice?

    4. The Second Outcome - Price and Value

    5. Learn as you Quiz - The Second Outcome: Good Practice or Poor Practice

    6. The Third Outcome: Consumer Understanding

    7. Consumer Understanding - What makes a good communication?

    8. Consumer Understanding - Good Practice and Poor Practice

    9. The Fourth Outcome - Consumer Support

    10. Learn as you Quiz - The Fourth Outcome: Good Practice or Poor Practice

    1. Monitoring

    2. Vulnerable Customers

    3. A word about SMCR...

About this course

  • £20.00
  • 27 lessons
  • 0 hours of video content