Course curriculum

  • 01
    Welcome to the course!
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    • Welcome!
    • How to complete this training
  • 02
    Chapter 1: The Consumer Duty - An Overview
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    • Introducing the Consumer Duty
    • Why is the Consumer Duty being introduced?
    • The Consumer Duty - An Introduction
  • 03
    Chapter 2: The Consumer Principle
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    • What does the Principle do?
    • The Consumer Principle - In Practice
  • 04
    Chapter 3: The Cross-Cutting Rules
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    • The Cross-Cutting Rules
    • Introduction to the Cross-Cutting Rules
    • The Third Cross-Cutting Rule
    • Quick Quiz - Cross-cutting rules in practice
  • 05
    Chapter 4: The Four Outcomes
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    • The Four Outcomes - Overview
    • The First Outcome - Products and Services
    • Learn as you Quiz - The First Outcome: Good Practice or Poor Practice?
    • The Second Outcome - Price and Value
    • Learn as you Quiz - The Second Outcome: Good Practice or Poor Practice
    • The Third Outcome: Consumer Understanding
    • Consumer Understanding - What makes a good communication?
    • Consumer Understanding - Good Practice and Poor Practice
    • The Fourth Outcome - Consumer Support
    • Learn as you Quiz - The Fourth Outcome: Good Practice or Poor Practice
  • 06
    Chapter 5: The Consumer Duty in Practice
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    • Monitoring
    • Vulnerable Customers
    • A word about SMCR...
  • 07
    Next steps
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    • Final Exam
    • Final Exam
    • Congratulations, you have completed your training