Course curriculum

    1. Welcome!

    2. How to complete this training

    1. Regulation - An Overview

    2. Recent Regulatory Focus

    3. Test your understanding of the FCA

    1. Introduction to SM&CR

    2. Test your learning

    1. Conduct Rules - The Scenario

    2. Quiz - Complaints Handling

    3. Scenario - Vulnerable Customers

    4. Quiz - Vulnerable Customers

    5. Scenario - Team Culture

    6. Team Culture - Quiz

    7. The Consumer Duty

    8. Competitor Companies

    9. Tim's FCA Interview - What Would You Do?

    1. The Conduct Rules - Summary

    1. Final Exam

    2. Final Exam

    3. Congratulations, you have completed your conduct rules training

About this course

  • £20.00
  • 20 lessons
  • 0 hours of video content