Course curriculum

  • 01
    Welcome to the course!
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    • Welcome!
    • How to complete this training
  • 02
    Chapter 1: An Overview / Reminder
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    • Regulation - An Overview
    • Recent Regulatory Focus
    • Test your understanding of the FCA
  • 03
    Chapter 2: Introduction to SM&CR
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    • Introduction to SM&CR
    • Test your learning
  • 04
    Chapter 3: The Conduct Rules
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    • Conduct Rules - The Scenario
    • Quiz - Complaints Handling
    • Scenario - Vulnerable Customers
    • Quiz - Vulnerable Customers
    • Scenario - Team Culture
    • Team Culture - Quiz
    • The Consumer Duty
    • Competitor Companies
    • Tim's FCA Interview - What Would You Do?
  • 05
    Chapter 4: The Conduct Rules - Summary
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    • The Conduct Rules - Summary
  • 06
    Next steps
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    • Final Exam
    • Final Exam
    • Congratulations, you have completed your conduct rules training