Course curriculum

  • 01
    Welcome to the course!
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    • Welcome!
    • How to complete this training
  • 02
    Chapter 1: The FCA
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    • Background to the FCA
    • Test your understanding of the FCA
  • 03
    Chapter 2: Introduction to SM&CR
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    • Introduction to SM&CR
    • Test your learning
  • 04
    Chapter 3: The Conduct Rules
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    • The Conduct Rules
    • Conduct Rule 1
    • Conduct Rule 1: You must act with integrity
    • Conduct Rule 1: What would you do?
    • Conduct Rule 2: Act with skill, care and diligence
    • Conduct Rule 2: Act with skill, care and diligence (part 2)
    • Conduct Rule 3: Be open and cooperative with the regulator
    • Conduct Rule 3: Be open and cooperative with the regulator
    • Conduct Rule 4: Pay due regard to the Interests of customers and treat them fairly
    • Conduct Rule 4: Introduction to TCF
    • Treating Customers Fairly - An Introduction to the Six TCF Outcomes
    • Conduct Rule 4: How to be TCF
    • TCF Quiz
    • Conduct Rule 4: Summary
    • Conduct Rule 5: You must observe proper standards of market conduct
    • Poor Market Conduct - Example
  • 05
    Next steps
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    • Final Exam
    • Final Exam
    • Congratulations, you have completed your conduct rules training