Course curriculum
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01
Welcome to the course!
Show Content- Welcome!
- How to complete this training
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02
Chapter 1: The FCA
Show Content- Background to the FCA
- Test your understanding of the FCA
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03
Chapter 2: Introduction to SM&CR
Show Content- Introduction to SM&CR
- Test your learning
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04
Chapter 3: The Conduct Rules
Show Content- The Conduct Rules
- Conduct Rule 1
- Conduct Rule 1: You must act with integrity
- Conduct Rule 1: What would you do?
- Conduct Rule 2: Act with skill, care and diligence
- Conduct Rule 2: Act with skill, care and diligence (part 2)
- Conduct Rule 3: Be open and cooperative with the regulator
- Conduct Rule 3: Be open and cooperative with the regulator
- Conduct Rule 4: Pay due regard to the Interests of customers and treat them fairly
- Conduct Rule 4: Introduction to TCF
- Treating Customers Fairly - An Introduction to the Six TCF Outcomes
- Conduct Rule 4: How to be TCF
- TCF Quiz
- Conduct Rule 4: Summary
- Conduct Rule 5: You must observe proper standards of market conduct
- Poor Market Conduct - Example
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05
Next steps
Show Content- Final Exam
- Final Exam
- Congratulations, you have completed your conduct rules training