Complaints Handling (2024)
This course is designed for staff who deal with complaints from customers of FCA regulated products in the course of their work. If you want to purchase the training for larger teams, please contact [email protected].
Welcome!
How to complete this training
Introduction
Lucy's action plan
Introduction to DISP: The Complaints Handling Rules
Complaints Handling - The Basics
Motor Finance Agreements - New Complaint Handling Rules
Soft Skills for Complaints Handling
Investigating Complaints - Maze
Investigating Complaints - Key points
Complaint Resolution Rules
Complaints Resolution Rules - Summary Resolutions
Forwarding, Recording and Reporting
Root Cause Analysis