Course curriculum

    1. Welcome!

    2. How to complete this training

    1. Introduction

    2. Lucy's action plan

    1. Introduction to DISP: The Complaints Handling Rules

    2. Complaints Handling - The Basics

    3. Motor Finance Agreements - New Complaint Handling Rules

    1. Soft Skills for Complaints Handling

    1. Investigating Complaints - Maze

    2. Investigating Complaints - Key points

    1. Complaint Resolution Rules

    2. Complaints Resolution Rules - Summary Resolutions

    3. Forwarding, Recording and Reporting

    4. Root Cause Analysis

About this course

  • £20.00
  • 19 lessons
  • 0 hours of video content