Course curriculum

    1. Welcome!

    2. How to complete this training

    1. Introduction to Complaints Handling

    2. Complaints Handling - The Basics

    3. Quick Quiz - DISP - The Basics

    1. Consumer Awareness Rules

    2. Complaints Handling Rules

    3. Root Cause Analysis

    4. Complaints Resolution Rules

    5. Complaints Resolution Rules - The Process

    6. Complaints Resolution Rules

    7. Investigating Complaints

    8. Forwarding Recording and Reporting

    9. Quick Quiz - Complaint Handling Rules

    1. The Financial Ombudsman Service

    2. Quick Quiz - The Financial Ombudsman Service

    1. Why are Soft Skills important?

    2. Listening Skills

    3. Emotional Intelligence

    4. Leadership Skills

    5. Time management

    6. Negotiation Skills

    7. Communication Skills

    1. Final Exam

    2. Final Exam

    3. Congratulations, you have completed your training

About this course

  • £20.00
  • 26 lessons
  • 0 hours of video content