Course curriculum

    1. Welcome!

    2. How to complete this training

    1. History

    2. The FCA and vulnerability

    3. Protocols - Download

    1. Identifying vulnerable customers - what does vulnerable mean?

    2. Defining Vulnerability - Key Points

    3. Next

    4. Four Drivers Quiz

    5. Spectrum Quiz

    6. Drivers of vulnerability

    7. Drivers of vulnerability - download

    1. Why fair treatment is important

    2. Video explanation

    3. Regulatory Reasons

    1. How to identify vulnerable customers

    2. 'CARE' protocol for identifying vulnerable customers

    3. Identifying vulnerable customers - Test your learning

    1. Recording Vulnerability

    2. Recording Vulnerability Quiz

    3. Consent - Golden Rule

About this course

  • £20.00
  • 34 lessons
  • 0.5 hours of video content